Customer Support Manager

You will be responsible for leading and developing the Customer Support team to provide a first-class customer experience across all Hal Leonard Europe e-commerce sites and platforms, proactively identifying and delivering improvements to Customer Support processes. You will manage and contribute to daily Customer Support administration to ensure the team achieves targets and KPIs.

Benefits

Benefits

  • 25 days holiday allowance plus 8 Bank Holidays (total 33 days)
  • An Employee Discount of up to 40% across our wide product range
  • Stakeholder Pension Scheme (5% employee contribution, 3% employer contribution)
  • Cycle to Work and Discount Voucher schemes
  • An Employee Assistance Program is available for all employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7
  • A 6 month subscription to LinkedIn Learning
  • Free lunch provided from our canteen mini mart
How to Apply

How to Apply

All candidates are required to submit a CV and covering letter to careers@halleonardeurope.com.